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Why does WHMCS say my IP is banned?

Art. Nr: 102  |  Rating: 4/5 from 619 votes  |  Last Updated: Sat, May 19, 2012

Having security in mind, WHMCS has the ability to protect itself from possible hackers and what is considered "questionable" actions. Nonetheless, as no system is perfect, it sometimes targets the wrong user by blocking access. To resolve the issue that you are facing, please follow the step-by-step directions outlined below:

  • Login to your cPanel web hosting account
  • Next, locate the section entitled "Databases"
  • Then, please click on the "phpMyAdmin" icon
  • Upon "phpMyAdmin" loading, please select the WHMCS database on the side
  • Next, locate the table entitled "tblbannedips" and click "browse"
  • Finally, locate your IP address, and click the red "X" next to it to remove it

Upon completion, you will be able to login to your WHMCS administrator area once again. After logging into your WHMCS, you may want to consider reviewing the security configuration settings.

If you have any further questions pertaining to your WHMCS license, please feel free to get in contact with the LicenseCube support team for extra assistance.

WHMCS has been hacked lately and it is good they are working on security measures more and more.

Posted by Aaron - Thu, Jul 26th, 2012

We have got such a case with our WHMCS, really heplful material here. We will keep reading the KB in future to solve our WHMCS problems.

Posted by Stronn - Thu, Jul 19th, 2012

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