Why do I get an Ubersmith error message when saving an attachment?

When it comes to saving attachments within Ubersmith, you may find that when saving an attachment, you encounter a database error within Ubersmith. This database error is triggered by the MySQL configuration being set too tightly. Please follow the step-by-step directions outlined below to resolve this error:

• Login to your Ubersmith Server via SSH
• Next, run the following command within Linux:

  # vi /etc/mysql/my.cnf

• Please locate/create the following line within this config:

  max_allowed_packet = 15M

• Once completed, please save and exit (esc key + :wq)!
• Finally, run the following Linux command to reboot MySQL:

  # /etc/init.d/mysqld restart

Should you have any further questions pertaining to Ubersmith license, please feel free to get in contact with the LicenseCube support team for additional assistance.

Article Number: 99
Posted: Tue, May 15, 2012
Last Updated: Sat, May 19, 2012
Posted: LicenseCube Support [support@licensecube.com]

Online URL: http://kbase.licensecube.com/billing-system-licenses/why-do-i-get-an-ubersmith-error-message-when-saving-an-attachment.html